Terms & Conditions
As per agreed terms & conditions with the tour operator, Vagabond Adventures, at the time of booking, and including, but not limited to, the payment & cancellation T&Cs listed below. Any contractual arrangements as a result of a booking enquiry are directly with the tour operator and is subject to their terms and conditions.
Payment
30% deposit required to book. The remainder must be paid a minimum of 30 days before the trip.
Cancellation by the Client
All cancellations must be submitted to the Company in writing, are effective as of the date we receive them according to our internal records, and will be subject to a cancellation fee (“Cancellation Fee”) as follows (amounts are per person and only apply to amount paid after the non-refundable deposit amount):
◦ Cancellation 30 days or more prior to trip departure – 30% of total booking cost
◦ Cancellation less than 30 days prior to departure – 100% of total booking cost
Cancellation policy for custom trips may differ from these terms and will be communicated prior to booking.
No refunds will be made if you voluntarily leave a trip for any reason after the trip has begun. The same applies if you leave a trip or cannot fully participate in a trip due to injury or illness. Refunds will be at the discretion of the Company if you are involuntarily forced to leave a trip for any reason. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilized.
Cancellation by the Company
The Company reserves the right to cancel any trip prior to the scheduled departure date for any reason whatsoever, including without limitation, insufficient participation, local weather conditions or logistical problems that, in our sole reasonable judgment, may impede trip operations. In the event of trip cancellation by the Company for any reason whatsoever other than a force majeure event, your sole and exclusive remedy shall be the refund by the Company of all payment amounts received from you by the Company as of the date of cancellation, and the payment thereof shall release the Company from any and all other or further liability in any way related to such cancellation. The Company makes substantial payments to its suppliers (hotels, transportation companies, etc.) far in advance of the scheduled trip departure date. Accordingly, if a trip is cancelled due to a force majeure event (e.g. acts of God, war, labor strikes, earthquake, flooding, etc.), the Company will undertake commercially reasonable efforts to promptly refund the portion of any amounts paid by you that have, in turn, not already been advanced to suppliers. In addition, the Company will use commercially reasonable efforts to recover and refund to you the balance of your payment amounts that were advanced to suppliers, less the costs, if any, of such recovery, as promptly as possible. However, (a) the Company does not guarantee recovery of any portion of advance payments made to suppliers, and (b) commercially reasonable recovery efforts under this Section shall not include or require, and shall be fully satisfied and performed exclusive of, the institution of any legal proceedings by or on behalf of the Company in any forum, venue or jurisdiction whatsoever. The Company is not responsible for, and you hereby release and forever discharge the Company from, any expense or cost incurred by you in preparing for or arising or resulting from a cancelled trip, including without limitation, the cost of non-refundable airfare, other transportation, lodging and meal expense, visa fees, medical expenses, equipment and clothing purchases, and the cost of any additional or alternative arrangements you elect or are required to incur or make as a result of a cancelled trip.
Booking Amendments
If you wish to change your booking in any way, you must contact us as soon as possible and we will accommodate your request to the best of our ability. Surcharges may apply.
Substitution of a Client
If any member of the party is prevented from traveling because of the death, injury or serious illness of the passenger, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person (acceptable to the Company) provided that (a) written notice is given at least 30 days prior to departure, and (b) you will be responsible for any expense, fee or charge incurred by or imposed on the Company by suppliers and vendors that may arises as a result of the transfer or substitution. An administration fee of up to $100 may be imposed by the Company to cover its internal costs associated with the booking transfer. In addition, you will be responsible for any fees or expenses arising from the substitution or change that are imposed by vendors or suppliers of services not included in the trip price, which may include by way of example, airline cancellation charge and change fees.
