Silk Road Guiding Terms & Conditions 

DEPOSITS, REGISTRATION AND PAYMENT

• A non-refundable deposit and a completed registration form are required within 7 days of the reservation date to confirm your reservation.
• The deposit is 35% of your total package price.
• To secure your space, final payment is required 60 days prior to commencement of your package.
• If booking less than 60 days prior to start of your trip, full payment is due to confirm and secure the space. 

REFUNDS

There are no refunds, partial or full for any of the following reasons:

• Late arrival or early departure for any reasons
• Missing flights 
• Lost or destroyed travel documents
• Lost or destroyed personal gear
• Sickness or injury
• Lack of skier ability or fitness
• Any other reasons beyond the control of the guiding outfit 

CANCELLATIONS

• Customer can cancel the trip at any time. Cancellations must be made by e-mail. Cancellations are only effective once your notification is received by office of Contractor.
• Cancellation more than 60 days prior to the start date of the package: Silk Road Guiding return you the sum exclusive of 10% office expenses .
• If cancellation is received 30 days or less prior to start of confirmed package then entire trip price is owed and non-refundable.
• If you are unable to attend your package after the final payment date then the package is transferable to another person. If you or us find somebody instead of you, we return you the sum exclusive of 10% office expenses.
• The refund is made only after receiving the full sum from the new customer.