I contacted powder recon in late september 2023, after several messages with the owner where I made it clear that I required single room, and that based on availability that I would then book my airfare. I paid my deposit on assurances that single room was not a problem, cost to be confirmed but it would not be excessive. I booked both the myoko tour and the central oddessey tour

Time passed and I then paid in full on time and re-enquired what the single supplement cost would be. I was then told that single rooms were not guaranteed, this is in late november. I was also told they had no record of my request. It was only on paying full amoiunt that I recieved an email with link to their online messaging system. All details had been discussed over phone till that point. I re-iterated that a single room was required. At this point they said they would refund my money, I pointed out that I had booked air flights based on confirmed booking and that I didnt want a refund. I was then told dont worry they would work it out.

Then as time went by I followed up again and was told that they would get back to me next week, I waited 3 weeks with no response. I followed up again and still no response. It was now late December and less than 4 weeks till my departure.

They finally contacted and said they availability but were cancelling mhy trip as they felt I would not fit in with the group.
Left stranded, no bookings in the busiest season ever in Japan. The owner insists he has never let a customer down, doesnt consider me a customer because he cancelled me after accepting full payment.

I initially asked a lot of questions and if he had said at that point, I dont think this tour is right for you, I would have been fine, but he confirmed availability, accepted deposit and then full payment, then just cancelled out at the last minute.
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Awesome holiday with an awesome tour company. From the moment we arrived we were totally impressed. The accommodation was great with welcoming staff who were more than helpful. The tour guides were professional and gave great advice and provided memorable experiences every day regardless of conditions. Hats off to the whole crew, except those at the karaoke, who's performance was well under par.!! Haha.
We will definitely be back for more.!!
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Thank you Powder Recon. Everything was fantastic. The accommodation, breakfast, the hospitality shown my ALL members of the Powder Recon team and the awesome guides. Would thoroughly recommend this company/experience/ski tip. Thank you.
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We went to Myoko (via Tokyo) as a group of 13 for a week this February 2020. Most of us were first time visitors to Japan. The advance documentation and assistance from Powder Recon was excellent and this continued once there. Lodging was very comfortable, ski hire and set-up painless. Well organised with group meetings every night to advise the following day's activities. The guiding was a particular highlight with professional, accommodating and good-humored guides happy to lead us across a range of mountains and terrain. All in all this was a fantastic trip and we all look forward to returning both to Japan and Powder Recon.
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Myoko (Akakura Onsen) still retains an authentic feel so that visitors will have a great "Japan" experience. We first went there in 2014 (it had few Westerners then) and re-visited again recently in February 2019, with "Powder Recon", who we highly recommend to anyone. Powder Recon are long term residents of Akakura, have their own Office-Cafe, have a mix of Western & Japanese local staff, and so they know the area better then anyone.....they even have their own Lodge. They have a "we can help you with anything" attitude, but are conscious of your safety and pay attention to your skiing ability. My wife didn't want to do more adventurous skiing one day, and she was guided individually (thanks Maria!) on piste runs. You will experience great value for money, with their all inclusive packages, but the flexibility to go out and mix up your dining in nearby local restaurants and bars, from Japanese to Korean (and Western) cuisine to choose from. We prefer the half day guiding they offer as it allows you the flexibility to mix who you want to ski with in the afternoon, after having been shown around the ski-resorts....and it brings the fee they charge down considerably from other Tour operators. We've toured with many different guides and Tour Operators, and even though we have done all the Tours that Powder Recon provide, we are doing them again.
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Fantastic tour, cant say enough about Powder Recon and the team. We hardly lifted a finger the entire trip and they got us to the best powder over the week. The guides knew where the hidden powder spots were.
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I enjoyed the Bandai Odyssey experience.
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My son and I just spent a week with Powder Recon in Myoko. It was an amazing trip. The Lodge was comfortable and had a friendly, relaxed atmosphere. The guides were all excellent at finding hidden stashes of untracked powder, even days after the last dump.
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Staff was great, without exception. Snow was abundant. Terrain was mediocre at best. The combination of mediocre terrain and limited lifts doom this to a mediocre experience at a high price.
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/totally awesome, couldn't recommend enough!
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