First Tracks Japan Terms & Conditions

Cancellation & Rescheduling

Day Tours 

• More than 7 days before tour - 10,000 yen administration fee
• 7 days to 48 hours before tour - 30% cancellation fee
• Less than 48 hours before tour - 50% cancellation fee
• Same day cancellation or no-show - 100% cancellation fee

• More than 7 days before tour - 5,000 yen administration fee
• 7 days to 48 hours before tour - 10,000 yen administration fee
• Less than 48 hours before tour - rescheduling unavailable
• All rescheduling requests are subject to availability

Multi Day Tours & Camps Cancellation Policy

• More than 120 days before departure - remaining balance refunded minus deposit 
• 60-120 days before departure - up to 50% of remaining balance refunded
• Less than 60 days before departure - non-refundable 

Weather Cancellations

• A full refund
• Rescheduling
• Alternative tour options