Snowbird

Snowbird

Overall Rating

Snowbird

Snowbird4/519
Snowbird4 out of 5 based on 19 reviews
  • Recommend
    84%
  • Would Revisit
    89%

Snowbird - Reviews

Snowbird - Reviews

Parking is Run by Neanderthals - Customer Service is last in Class

Bill Baggins
11/03/2021
  • Recommend
  • Would Revisit
  • Rider Type
    Skier
  • Rider Level
    Advanced
  • Rider Age
    36-50
  • Month Visited:
    March
  • Admin Rating
    4

Parking is Run by Neanderthals - Customer Service is last in Class

Bill Baggins
11/03/2021
For a world class resort - with some of the deepest and most frequent refreshed powder combined with epic terrain - it is remarkable how backward their attitude is toward customer service.

We visited Deer Valley twice and Snowbird twice on our ski trip.

At Deer Valley they treat each customer like a special guest. Each employee acts like they have a vested interest in the outcome of the customer experience. At Deer Valley when you pull up to drop your ski gear next to the lodge, there are attendants that greet you pleasantly, welcome you to Deer Valley and offer to help you unload your skis and carry them to the ski rack. There is ample parking and skiers are quickly and efficiently transported from Parking to the slopes in a multiple open transport vehicles.

At Snowbird, we had to jump through hoops to get a parking pass, then wait in a long poorly run line to scan our pass and get into the parking lot. We found open parking spots and parked - only to find out when we got back that our vehicle had been booted and a big annoying warning sticker put on the drivers window blocking the driver's ability to see out the driver's side window. We later found out their was a sign about 10 parking spaces away from where we parked saying that this area was designated as preferred parking requiring another special pass which we did not have.

No welcoming attendant that helps with your skis and offers direction on parking, just poorly marked parking designation - a dangerous warning sticker mashed onto the driver's side window and a boot cleverly placed on our car, so we have to go visit their most unpleasant and rude public safety office in the bowels of the Snowbird Plaza. The Public Safety Officials were rude and unapologetic for the misunderstanding, the inconvenience and the lack of signage informing the uninitiated public of Snowbird's "Preferred Parking" arrangements. It seems odd that an organization that claims to cater to world class skiers is so backward in the art of "Customer Service."

Dave Fields ought to visit Deer Valley and force his Managers and employees to learn from Deer Valley what world class customer service look like. They are worlds apart. No doubt Snowbird has better Powder Skiing Terrain and Snow - but is it really that hard to deliver your ski offering with good information, a friendly smile and basic manners. Leave the arrogance to lessor locations. A place like Snowbird that caters to wealthy skiers from all over the world should delivery in the same world class manner that other world class resorts operate.

5 Stars for Powder and Terrain -

1 Star for Customer Service

"Negative 10 Stars" for Parking and

"Negative 20 Stars" for "Public Safety" This partly for making my car unsafe to drive and partly for being so rude and arrogant about what you do.

Snowbird likes to brag about their 1 star reviews. I dare you to publish this one on your advertising bill board. I hope this serves its purpose and you learn and hire a Public Safety leader that gets customer service and safety instead of the Neanderthals you currently employ at Snowbird.

Snowbird is one of the best

jonathan kosyjana
07/08/2020
  • Recommend
  • Would Revisit
  • Rider Type
    Snowboarder
  • Rider Level
    Advanced
  • Rider Age
    18-35
  • Month Visited:
    January
  • Admin Rating
    3

Snowbird is one of the best

jonathan kosyjana
07/08/2020
I am an east coast snowboarder from Baltimore. I got to ride pretty much all that Utah has to offer. I spent two separate week-long trips by myself in the Wasatch this winter. I rode 3 days at Park City, Hiked Murdock peak almost to the top, and upon Jupiter lift on pioneer ridge in 2-3 foot deep light powder conditions. 4 days at Brighton (mainly on milly dropping rocks and stuff), 3 half days at solitude, a day a Snowbasin, my last day of the season at Pow Mow, and used all 5 days up at Snowbird.

There is something about snowbird. It's really easy to be all over the place really quick if you want to without riding the tram. I hiked baldy several times a day no problem, and multiple lines on the cirque, and ever traversed my way along the far side of Mineral basin in the Eldora's. All in one day.The highlights were, thanks for the memories, fields of glory, Great Scott, mineral basin, black forest, the tunnel. Their beyond burgers were pretty good, though expensive as expected

snowbird

troy
11/02/2020
  • Recommend
  • Would Revisit
  • Rider Type
    Skier
  • Rider Level
    Expert
  • Rider Age
    12-17
  • Month Visited:
    February
  • Admin Rating
    1

snowbird

troy
11/02/2020
Upper cirque is probably my favorite trail of all time.

Love the Bird

15/12/2019

Walter Arader

Powder Puppy
Powder Puppy

Walter Arader

Powder Puppy
Powder Puppy
  • Recommend
  • Would Revisit
  • Rider Type
    Skier
  • Rider Level
    Advanced
  • Rider Age
    18-35
  • Month Visited:
    February
  • Admin Rating
    1

Love the Bird

15/12/2019
Snowbirds epic snowfall and terrain speaks for itself. The only question is the crowds.

No longer

Dave Morgan
19/02/2019
  • Recommend
  • Would Revisit
  • Rider Type
    Skier
  • Rider Level
    Expert
  • Rider Age
    36-50
  • Month Visited:
    December
  • Admin Rating
    3

No longer

Dave Morgan
19/02/2019
One star review and I'm not Greg from LA. In fact I've skied the Bird for over 40 years but no longer. The terrain is for expert skiers but if you are such, be aware of “mtn safety” patrol watching your every move. Constant gestures, blowing whistles and screaming at you. Yet we are entirely skiing in control. Such great customer service? They have lost sight of it! My family's ski dollars are going elsewhere now and spreading the word. Thru Icon, we ski Solitude as our home base and many other resorts. Simply put, they are very polite and accommodating, a whole different vibe! Now we avoid 1+ hour tram lines for 1 minute lift lines and equally good powder skiing.

Not For The Faint Of Heart

Paul
15/01/2018
  • Recommend
  • Would Revisit
  • Rider Type
    Snowboarder
  • Rider Level
    Intermediate
  • Rider Age
    18-35
  • Month Visited:
    January
  • Admin Rating
    2

Not For The Faint Of Heart

Paul
15/01/2018
Snowbird is a great resort with a great variety of trails from expert to beginner. However, there are more advanced-expert trails then beginner trails and boy are they steep. We went when it was whiteout conditions and the winds where blowing 20+ at the summit. Awesome slopes.

Snowbird is great!

Christian Opfar
16/10/2017
  • Recommend
  • Would Revisit
  • Rider Type
    Skier
  • Rider Level
    Advanced
  • Rider Age
    18-35
  • Month Visited:
    December
  • Admin Rating
    3

Snowbird is great!

Christian Opfar
16/10/2017
Snowbird is definitely one of Utah's number one resort, it has everything; hotels, restaurants, clothing stores, gift shops, and the mountains. The prices for lift tickets and season passes are fairly priced unlike others places in Utah like park City. It is a lot less crowded then most resorts. The lodges have really good food to eat when you get hungry for lunch. I went to the restaurant in the Cliff Lodge called El Chanate and it was really good food and the service was good. The mountain has lots of options for different types of skiers, they have lots of lifts, they have good groomed trails for different level of skiers, and they have awesome powder and off the trail runs. I would recommend going to Snowbird.

Best Resort in Utah!

Dslater
28/09/2016
  • Recommend
  • Would Revisit
  • Rider Type
    Skier
  • Rider Level
    Advanced
  • Rider Age
    18-35
  • Month Visited:
    February

Best Resort in Utah!

Dslater
28/09/2016
The best overall resort in Utah! Great Snow, Great Atmosphere, Best Views!

Good terrain but crowded

Nick
22/08/2015
  • Recommend
  • Would Revisit
  • Rider Type
    Skier
  • Rider Level
    Expert
  • Rider Age
    12-17
  • Admin Rating
    3

Good terrain but crowded

Nick
22/08/2015
I've skied at Alta and Snowbird dozens of times and snowbird has better terrain than Alta and is larger too but its way more crowded and the staff here is uptight and rude compared to the staff at alta. So if you go to snowbird dont expect a patroller or the mountain saftey acting rational if you speed in a slow zone or do something else of that significance. This previous season i got my ALTA/SNOWBIRD SEASON PASS pulled for a week for speeding in a slow zone then I went to get my pass back a week later and they lost it and told me to come in the next day to print a new one. Also plan on paying $10 for a slice of pizza and bottled water. Overall I'm not saying you shouldn't go here I'm just saying that you need to really watch for patrol and mtn saftey, especially on the weekends. So if you want an abundance of steep and cliffy terrain at the general cost of customer service, price and vibe snowbird is the place for you.

but, I highly suggest you try both mountains.

Lots of Powder Hounds

09/07/2015

POWDERHOUNDS.COM

Powderhounds Ambassador
Powderhounds Ambassador

POWDERHOUNDS.COM

Powderhounds Ambassador
Powderhounds Ambassador
  • Recommend
  • Would Revisit
  • Rider Type
    Skier
  • Rider Level
    Expert
  • Rider Age
    36-50
  • Admin Rating
    5

Lots of Powder Hounds

09/07/2015
If there was one place where this powder hound could settle down, it could possibly be Snowbird and Alta. Plenty of dry powder, steeps, varied terrain and character, and a city just down the road. What more could one ask for? Well it would be awesome if it was a secret and freshies lasted for days, but unfortunately lots of people know about how good Snowbird is. Other powder hounds have moved there (or at least on the outskirts of SLC) as have many pros, and some of them think they own Snowbird and all its powder stashes.

Snowbird isn’t steeped in history like Alta, but its 70s retro flavour is pretty cool. It feels like you’re in the hot tub time machine movie (except that the time machine is from the 70s not the 80s).

See the Snowbird overview page for our thoughts on the pros and cons of this resort, and also see the USA ski resorts ratings to see how Snowbird compares to other US resorts.
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