HBC Terms & Conditions

HBC requires all fees at the time of booking for all trips if booking within 60 days of the trip. If booking in advance of 60 days we will take a 25% deposit. We will require the full amount if you are getting an early bird discount.

Full payment for Shimamaki Snowcats is due by October 15th.

HBC does not offer refunds on snowcat tours for weather related problems (extreme avalanche condition, torrential rain etc)

If HBC is asked to find a replacement for the cancelling guest, payments will be refunded once the seat is filled with another guest less an administration fee of 25,000yen You may sell your seat to another guest, but in order for HBC not to charge you the 25,000yen administration fee, you must collect the money directly from the replacement guest. HBC will not be involved in the transaction.

For non-mechanized tours, cancellation between 60 and 30 days before the trip will result in a 50% cancellation fee. Cancellation within 30 days of the trip for any reason, including injury, will result in a 100% cancellation fee.

Heli bookings cancelled on our part for reasons of weather or safety qualify for a backup lift assisted tour at Rusutsu for 35,000yen. The remainder will be refunded. If you decide not to join this program, you will be refunded 20% of the total.

Runs not skied in our helicopter program qualify for a refund of 13,000 yen per run for 6-run guests and 8,580yen/ min for private charter guests.

Additional heli runs will be billed at 16,000 yen per run for 6-run guests and 8,580yen/ min for private charter guests.

Heli guests not flying or delayed due to weather will be offered a backcountry / resort / or slackcountry tour with the prospect of flying if the weather changes. Guests can also re-book for the following days if there is availability.

Minimum group numbers apply for all tours. In the case of low numbers, we will attempt to reschedule.

Included in all ski packages is the use of backpack, avalanche transceiver, probe, and shovel, as well as avalanche and helicopter safety briefings.

A set menu lunch and apres ski appetizers are included in all heli programs.

We recommend you purchase your own trip cancellation insurance in case you need to cancel for injury or any other unforseen circumstances.

PAYMENTS

You will receive an invoice email with payment instructions via international bank transfer or PayPal credit card. You do not need a PayPal membership to use this credit card service.

Due to service fees, our preferred method for larger transactions is international bank transfer. All bank transfer details are available on your electronic invoice.

If you choose to complete a bank transfer, please ignore any service charge listed on your invoice and only transfer the amount owing on the balance line of your invoice.

All customers are required to read a release of liability waiver and medical information form before departing. Failure to do so will result in cancellation of the tour without refund.

All participants under the age of 19 must also have a parent or legal guardian sign their release of liability. All minors must be at least 13 years of age and accompanied by a guardian or parent while on the tour.

All tour pricing listed on this website is based on a minimum group size of 3 people, unless otherwise stated. If your group is smaller or larger than 3, please ask about availability.

HBC reserves the right to cancel any tour at any time, typically due to inclement weather or unsafe backcountry travel conditions.

We ask members to be honest about their skill levels. If you have booked and paid for a trip with HBC, but your skills are insufficient for the trip you have booked, we will try to accommodate you with another program if possible but we will not issue refunds.

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