Covid Related T&Cs

Considering the COVID-19 pandemic, we have adjusted our 2021 booking policies to help ease the decision-making process for our guests that wish to book an upcoming heliski adventure here at Tyax Lodge & Heliskiing. We have introduced a ‘no questions asked’ refund policy effective until NOVEMBER 30, 2020. Any new heliski reservation deposit (or payments) are 100% refundable until that date. As of DECEMBER 1, 2020, our regular cancellation policy will apply (note balance payments remain fully refundable until 90 days prior to arrival date). After NOVEMBER 30, 2020, if a guest cannot travel for their 2021 heliski trip due to travel restrictions imposed by his/her country and/or Canada due to the COVID-19 pandemic, Tyax will credit the full amount paid toward a future trip with us. This credit will be valid for one season and is non-transferable.

Usual Booking Terms & Conditions

DEPOSIT DETAILS

Tyax Heliskiing packages are available on a first-come, first-served basis. Your package is confirmed once we receive the following deposit (per seat): $2,000 CDN Non-Refundable Deposit is Due Upon Booking for Signature Packages. 20% CDN Non-Refundable Deposit Due for Small Groups and Platinum Packages

Once we receive your deposit we will reserve your seat until the full payment due date. If you do not send a deposit by the agreed date we will release your booking and reserve the right to sell the package to another party. Your final payment is due 90 weeks prior to your arrival day and your reservation will automatically be cancelled if we do not receive full payment by this date.

RATES DETAILS

The rates are subject to change without notice
Heliskiing package rates are based on double occupancy in a room with two Queen beds Single room upgrades are available at a nightly rate of $140 CDN plus taxes

PAYMENT OPTIONS

Our payment options make it easy for you to secure your Tyax Heliskiing package. We accept some major credit cards (Visa or MasterCard), debit cards, money orders and bank wires (in Canadian or US funds only).

CANCELLATIONS

1. If it becomes necessary to cancel a reservation, written notification of the cancellation is required. Cancellation must be confirmed, also in writing, by Tyax Lodge & Heliskiing.
2. The guest is responsible for the full payment of the reservation should there be no written confirmation or cancellation.
3. Tyax Lodge & Heliskiing reserves the right to cancel any package at any time; full refunds will be given if this is the case.
4. Cancellations made with more than 90 days remaining prior to the package commencement date will be refunded less their initial deposit.
5. Cancellations made less than 90 days prior to the package comment date will receive NO REFUND. If the cancelled reservation can be re-sold to another guest that assumes the same contractual obligations, and only if the cancelled space is still available, a change of reservation fee of $500 will apply.
6. The cancellation of pre and post accommodation is non-transferable within 35 days.
7. The cancellation of additional helicopter time and private transfers is not refundable within 30 days.

REFUND POLICY

No refund is given for any unused portion of your package due to injury, illness, poor physical fitness, or skiing ability. There is no refund if you choose not to participate in an activity or return to the lodge early. Refunds given due to inclement weather or mechanical breakdown will be according to the vertical guarantee of the package. Tyax Lodge & Heliskiing reserves the right to cancel any package at any time; full refunds will be given if this is the case.

TRANSFER POLICY

All Signature Packages include a combination of land and air transfers for inbound and outbound travel. Platinum Packages include air transfers for inbound and outbound travel.

Packages which do not fall into the above categories are subject to transfer conditions agreed upon during the booking procedure. Transfers by helicopter are not confirmed until the day of the transfer. Tyax reserves the right to cancel air transfers due to weather conditions, lack of demand or capacity issues. Tyax also reserves the right to schedule vehicle transfers instead of air transfer as needed.

Upgraded helicopter transfers, paid for in addition to a regular package price, will be refunded if the service cannot be provided. Air transfers included in packages will receive NO REFUND if the flight must be cancelled. Each guest must ensure that Tyax is told of the location of their Vancouver/Whistler hotels at least 60 days prior to arrival, so that transfers can be arranged for their closest pick-up and drop-off locations. It is the guests’ responsibility to get to the designated pick-up location 15 minutes before the scheduled departure time. If the guest misses the transfer then it is their responsibility to pay for any alternative arrangements made. Transfers and travel times are contingent upon Tyax being able to deliver these services without interference beyond the control of management, such as accidents, acts of God, road closures, government requisitions, and other causes whether enumerated herein or not. Therefore, Tyax strongly discourages scheduling domestic and international flights on the day of inbound and outbound travel to and from the resort. Tyax cannot be held responsible for any cost incurred due to missed flights and/or delayed luggage.

LIABILITY & WAIVER FORMS

All guests must be made aware of the inherent risks of mountainous areas in winter weather conditions Each participant will be required to sign a copy of the RELEASE OF LIABILITY. WAIVER OF CLAIMS, and ASSUMPTION OF RISKS AND INDEMNITY AGREEMENT before being allowed to ski with Tyax Lodge & Heliskiing.

All claims, irrespective of the nationality of the participants, shall be governed in all respects by and interpreted in accordance with the laws of the Province of British Columbia, Canada.

INSURANCE

1. It is highly recommended that all guests purchase trip cancellation insurance
2. It is highly recommended that all guests purchase trip interruption insurance
3. It is highly recommended that all guests purchase medical insurance

Tyax Lodge & Heliskiing recommends insurance to cover medical helicopter evacuation, cancellation, trip interruption, and any other variance from the regular booking and delivery of a Heliskiing package. Tyax Lodge & Heliskiing is not responsible for compensation for any payment covered by available insurance. Insurance coverage can be provided at the direction of the Travel Agent/Operator. Tyax Lodge & Heliskiing does not provide this insurance.  

PHOTOGRAPHY POLICY

All participants in the heliskiing program may be photographed by professional photographers, guides or guests over their holiday. Permission is granted to Tyax Heliskiing Ltd, and its partners to use photos of all guests (or likeness thereof) for marketing and promotional purposes.

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