Terms & Conditions
As per agreed terms & conditions with the tour operator, Vertikal Voyages, at the time of booking, and including, but not limited to any T&Cs listed below. Any contractual arrangements as a result of a booking enquiry are directly with the tour operator and is subject to their terms and conditions.
VERTICAL VOYAGES T&Cs
Payment: 30% deposit upon registration, the balance as well as any supplements must be paid 30 days before departure. We will send you a reminder email a few days before the deadline. If your reservation date is less than 30 days from departure, you will be required to pay in full for the trip.
CO-CONTRACTORS
VERTIKAL TRAVEL
VERTIKAL VOYAGES, SAS with capital of 20.000 euros, registered with the RCS of Lyon under number 843 921 131. Whose head office is located at 15, Quai de la Gare d’Eau, 69009 LYON.
BUYER
Any adult who purchases a trip from VERTIKAL VOYAGES, presented on its website or via a quote in the case of a private stay.
TRIP SALES CONTRACT
REGISTRATION
Registering for our stays implies acceptance of our general conditions.
Registrations can be made via our website, by email, or by telephone.
A registration is considered firm and definitive upon receipt by VERTIKAL VOYAGES of the deposit of 30% of the price of the trip.
We inform you that the person who registers in the name and on behalf of the various participants in the trip undertakes to transmit to each participant the information provided by VERTIKAL VOYAGES concerning the reserved stay.
PAYMENT TERMS
Payment by credit card: Payment of a 30% deposit upon reservation. Then the balance of the trip must be paid 30 days before departure via a link that will be sent to you. In the event of non-payment 10 days before departure, VERTIKAL VOYAGES reserves the right to directly deduct the amount due from the bank card used to pay the deposit.
Payment by transfer: Payment of a 30% deposit upon reservation. Then the balance must be paid 30 days before the departure date without reminder from us.
If booking less than 30 days from the departure date of the trip, the full amount of the trip must be paid at the time of booking.
Additional services (single room, equipment rental, etc.) available on some of our trips are subject to availability, and will be paid when the balance is paid (unless otherwise indicated).
THE BILL
For any payment whose amount is validated and collected by VERTIKAL VOYAGES, an invoice will be sent to the person signing the registration form no later than 15 days following any collection.
THE ABSENCE OF RIGHT OF WITHDRAWAL
In accordance with article L 221-28 of the Consumer Code, you do not benefit from a withdrawal period for the purchase of travel services.
PRICE
PRICES DETAILS
The applicable prices are those available on the website for the chosen Trip. The price per trip and per traveler is set on the basis of a minimum number of participants, mentioned in the tour offer.
The customer acknowledges having read the information relating to the trip he has booked. Everything is detailed in our travel sheets. We clarify what is included, and what is not. Generally speaking, we do not include means of transportation to get there, visa and tourist taxes, drinks, site visits, personal equipment and tips. These costs are therefore your responsibility and must be paid during the trip. We endeavor to indicate in our travel information the amount of these additional costs but cannot be held responsible in the event of forgetting or modifying one of these elements.
In the case of a private stay, the price will be that indicated on the quote sent by email. This price is based on a number of participants (specified in the quote) and may be revised if this number changes.
All prices are displayed in Euros, all taxes included in the price displayed for their amount known on the day of the consultation. Given the VAT regime on travel agents' margin, VAT will not be mentioned on the invoice. Any modification of taxes will be passed on according to legal provisions.
MODIFICATION OF PRICES
The price of the trip is firm, definitive and in euros. However, in accordance with article L211-12 of the Tourism Code, up to 20 days from departure, we can make upward or downward adjustments, without possibility of cancellation/resolution on your part, for the one or other (or more) of the following price changes:
Passenger transport resulting from the cost of fuel or other energy sources,
The level of taxes or fees on travel services included in the contract, imposed by a third party which does not participate directly in the execution of the contract including tourist taxes, landing or boarding taxes in ports or airports,
Foreign exchange rates.
VERTIKAL VOYAGES will invoice you for the entire additional cost incurred. Your refusal to pay this price adjustment will be considered a cancellation. If one or more travelers registered on the same registration form cancel(s), the trip may be maintained as long as the participants have paid to VERTIKAL VOYAGES, before departure, the possible additional cost of the services which had to be modified due to of the cancellation of the traveler(s). Any refusal on the part of the remaining registered traveler(s) to pay this adjustment will be considered as a cancellation/resolution on the part of the traveler(s) concerned, with application of the cancellation/resolution fees in the article below. corresponding.
CANCELLATION – MODIFICATION
FROM THE BUYER
Any cancellation or modification on your part before departure must be communicated to us by registered letter with AR or Email. The date of acknowledgment of receipt will be used as the date of cancellation/modification. It is important to note that insurance premiums are under no circumstances refunded, regardless of the cancellation date.
Here is the cancellation fee schedule for all our trips:
More than 30 days from the departure date: 30% of the total amount;
From 30 to 8 days from the departure date: 50% of the total amount;
From 7 to 3 days from the departure date: 80% of the total amount;
From 2 days to the departure date or no show at the start of the trip: 100% of the total amount.
For a private stay, any modification request made following the reservation will be evaluated by VERTIKAL VOYAGES and if possible applied. VERTIKAL VOYAGES reserves the right not to apply this modification, in this case we will have to apply the cancellation scale indicated above. If one or more participants in the group cancel their participation(s), additional charges may be applied to the remaining participants. This would be in addition to the cancellation fees to be paid by the participant who cancelled their stay.
If it is impossible to make the stay, you can suggest another person to us on the condition that they meet the same conditions without assuming the costs of reservations already made in your name, which would remain due. You are required to inform us between 7 and 15 days before departure by registered mail with acknowledgment of receipt, or email.
BY VERTIKAL VOYAGES
We may exceptionally be forced to cancel a departure for reasons beyond our control or if the minimum number of participants is not reached and the registered participants do not agree to pay an increase to be able to ensure a departure in reduced numbers. . This decision will be communicated to you at the latest:
– 21 days before the start of the trip or stay in the case of trips lasting more than 6 days;
– 7 days before the start of the trip or stay in the case of trips lasting 6 days or less.
An alternative solution may be offered to you. In the event that the alternatives proposed do not suit you, your payments will be returned to you in full, without further compensation. All costs incurred by you remain your responsibility (purchase of plane or train tickets, hotel, equipment necessary for the trip, etc.).
VERTIKAL VOYAGES cannot be held responsible for any compensation or indemnity for the benefit of the Client.
INSURANCE
MULTI-RISK INSURANCE
It is strongly recommended to have insurance covering cancellation costs – illness and travel accident – loss or theft of luggage – Trip interruption. Before subscribing, check that the credit card used to pay for your stay does not already have the same insurance.
REPATRIATION INSURANCE – RELIEF
It is mandatory to be covered in repatriation assistance – rescue and research to participate in our stays. It is up to the participant to check, prior to registration, the risks for which they are already covered. If you do not subscribe through our partner, we will ask you for proof of insurance with contact details and guarantees attesting to your coverage for the elements mentioned above.
For more information on our insurance offers: https://vertikal-voyages.fr/Assurances/
No changes will be possible once the insurance has been taken out.
It is also essential to have civil liability to participate in our stays and trips.
COMPLAINTS – DISPUTES
DURING THE TRIP
You are required to inform VERTIKAL VOYAGES of any non-compliance observed during the trip by immediately contacting our number whose contact details appear on your sales contract or the contacts having been sent to you in advance. Failure to report non-compliance on site may have an influence on the amount of any damages or price reduction due if reporting without delay could have avoided or reduced the damage to the traveler(s).
AFTER THE TRIP
Travelers may send any possible complaints in writing to VERTIKAL VOYAGES by e-mail ([email protected]) or by post with acknowledgment of receipt to the following address: VERTIKAL VOYAGES – 15 Quai de la Gare d’Eau – 69009 LYON
This must be done as soon as possible following the date of return from the trip, accompanied by supporting documents. After contacting our Customer Service and in the absence of a satisfactory response within a maximum period of 60 days, you can contact the Tourism and Travel Mediator, whose contact details are as follows: MTV Médiation Tourisme Voyage – BP 80 303 – 75 823 Paris Cedex 17.
RESPONSIBILITIES
From VERTIKAL VOYAGES
VERTIKAL VOYAGES cannot be held responsible for the consequences of events external to our services, including in particular those:
Due to the participant: loss or theft of tickets, identity documents and visas that do not comply with the indications on our technical sheets;
A cancellation, a delay in the execution or non-performance of one of its obligations imposed by a case of force majeure, i.e. an external, unpredictable and irresistible event, within the meaning of articles L211-16.I , paragraph 3 of the Tourism Code and 1218 of the Civil Code;
Following unforeseeable or unavoidable incidents or events from a third party unrelated to our services, such as strikes, technical or administrative incidents external to our company, airspace congestion, bad weather, delays, breakdowns, loss or theft of baggage.
Cancellation imposed by exceptional and unavoidable circumstances, and/or for reasons linked to maintaining the safety of travelers, and/or injunction from an administrative authority:
In these cases, VERTIKAL VOYAGES reserves the right to modify the dates, times and/or itineraries planned in order in particular to ensure the safety of Customers, without possible recourse from the latter.
Delays or cancellations resulting from the cases referred to above as well as any modifications to the itinerary/program which may result from this cannot result in any compensation, in particular due to the modification of the duration of the trip initially planned. Any additional costs linked to a disruption (taxes, hotel, parking, redemption of transport tickets, etc.) will remain the responsibility of the customer.
VERTIKAL VOYAGES informs Customers of the level required to participate in a trip. As a result, VERTIKAL VOYAGES cannot be held responsible in the event of false declaration or poor assessment by the BUYER regarding his own state of health and/or abilities and that of the minor placed under his authority.
VERTIKAL VOYAGES cannot be held responsible in the event of theft and/or loss of personal effects and/or damage to Customers' personal equipment. The company also disclaims all liability with regard to additional activities booked on site in addition to the initial program and any damage caused during transport to the location of the activity.
VERTIKAL VOYAGES cannot be held liable in the event of loss, theft or damage to personal effects in the accommodation, whether in the establishments themselves or in the car parks or common premises (bike storage, etc.) . As such, personal effects remain the full responsibility of the BUYER during their stay and during the activities.
In the event that VERTIKAL VOYAGES is held liable due to the actions of the Service Providers, the compensation limits will be applied, in accordance with article L 211-17-IV of the Tourism Code. Except in the case of bodily injury, the maximum financial liability of VERTIKAL VOYAGES will be equal to three times the total price of the trip.
FROM THE BUYER
VERTIKAL VOYAGES provides Clients with clear and precise information concerning the level (physical and/or technical), the environment and the type of accommodation that makes up the stay or activity. By registering and accepting the General Conditions of Sale, the BUYER acknowledges accepting the risk inherent in carrying out an outdoor activity, and possibly in an isolated environment.
When carrying out a Trip, THE BUYER is responsible for his movements and his journey. He must comply with the instructions of the Guide and/or the Service Provider in charge. Carrying out a trip implies being aware of the risks inherent in practicing outdoor activities with a more or less marked physical commitment.
The BUYER is also informed of the form of accommodation selected and therefore recognizes that depending on the option selected, the comfort provided may be summary, particularly if he has chosen a bivouac, tent, refuge or other accommodation. atypical. He therefore recognizes that by selecting one of these accommodation options, he is aware in particular that accommodation in a single room or access to amenities (toilets, shower) will not necessarily be guaranteed. VERTIKAL VOYAGES will not take into account any complaints that may be made in this regard by the BUYER.
Furthermore, Customers remain responsible for all damage (material, bodily harm to others) that they could cause, by behaving dangerously and/or contrary to the instructions given by the Guide and/or the Service Provider. The BUYER undertakes to respect the laws and regulations in force in the country in which he is staying.
When registering, whether on his own behalf and/or that of a third party with whom he will undertake the Trip, the BUYER undertakes to transmit to his companions the information he will receive from VERTIKAL VOYAGES for proper preparation.
SPECIAL TERMS AND CONDITIONS OF OUR TRAVELS
EQUIPMENT RENTAL
If you rent equipment via VERTIKAL VOYAGES or directly from the partner store:
In the event of loss or theft, you will be charged for the equipment.
In the event of damage, the rental company may request reimbursement of the repair costs.
SUPERVISION
The guide chosen by VERTIKAL VOYAGES (high mountain guide, mid-mountain guide or other certification allowing him to supervise the activity(ies) practiced) is the sole judge during the trip, to carry out or modify the program planned for the purpose of ensure the safety of travelers and the smooth running of the trip or even to deal with unforeseen circumstances. It is also authorized to suspend and/or interrupt the trip of one or more traveler(s) for security reasons. An alternative travel option will be offered to the traveler(s) concerned. Depending on the climatic conditions and/or the summits to be climbed, the physical condition of the travelers, VERTIKAL VOYAGES, via its representative, may be required to offer travelers a suitable program and/or the presence of an additional guide. Additional costs will be the responsibility of travelers. Interruption of the trip at the initiative of any traveler will not give rise to any refund. We cannot be held responsible for incidents, accidents or bodily harm which could result from careless personal action.
OTHER SPECIAL CONDITIONS
VERTIKAL VOYAGES acting as an intermediary between the client, on the one hand, and service providers on the other hand (transporters, hotels, charterers, local agencies, guides, etc.), cannot be confused with the latter who, in any event, retain their own responsibility. If the outward and return dates of your trip are changed, due to a disruption in air transport, we cannot be held responsible in any way and will ask you to contribute to the actual additional costs incurred. If we find ourselves unable to provide part of the planned commitments, we will do our utmost to replace them with equivalent services. We may be required, when circumstances force us to do so, to substitute one means of transport for another, accommodation for another, take a different itinerary or cancel certain excursions, without these exceptional modifications giving rise to any compensation. The buyer cannot refuse them without valid reasons. If no replacement service can be offered or if it is refused for valid reasons, we will ensure the return of the participant, at no extra cost.
Updated June 14, 2023
