Lotte Arai is a very nice place to stay with large comfortable rooms, it did, however, have a bit of a "cruise ship" feel to it and not necessarily in a good way. I would go again but in my opinion, there are better places. If they sorted out the service issues, food, drinks etc it would be a great family destination.
Pros:
Free shuttle bus from the train and to shops
Great rooms
Very nice onsen
good off-piste skiing
good lifts
ski hire equipment was in good condition
Included breakfast was good
Cons:
limited beginner runs
Slope grooming was almost non-existent
No ATM
No shops like 7/11 style on site for snacks and drinks
Restaurants were limited and average by Japan standards
Bars had no local or boutique offerings (boring selection)
Lacked any cultural experience
Staff were friendly but often seemed to lack experience and therefore service was often very slow and below par for Japan.
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