Terms & conditions are as per those outlined by Sochi Heliskiing at the time of booking & include but are not limited to the following:
BOOKING & REFUND
To reserve a place in the group, you have to pay 30% of the price of the program. The rest of the amount is paid no later than three months before the start of the program.
Refusal of the program, regardless of its reasons, is possible:
- 3 months before the start of the program with a penalty of 30%.
- less than three months before the start of the program with a penalty of 100%.
No penalty is provided if the participant who abandoned the program found a replacement.
In case of non usage of heli time (5 hours per group) due to bad weather, Sochi Heliski will return money at the rate of 2150 EUR per hour per group.
Sochi HELISKI guarantee a 100% refund or transfer of the program to other dates in case of force majeure circumstances. These include natural disasters, civil unrest, epidemics, decisions of public authorities that make it impossible to carry out our program.
ADDITIONAL TERMS & CONDITIONS
ABS Backpack Activation
In the case of an ABS system activation outside the situation of an avalanche danger, the payment is €135.
Non-Departure & Refunds
The reason for non-departure can be: non-flying weather, high avalanche danger, administrative reasons that are not dependent on the organizing company (for example, a flight ban).
In cases of non-departure for the reasons, depending on the organizing company (shortage of customers in the group, helicopter unavailability, etc.), we guarantee, at the request of the customer, a 100% refund.
Refunds are NOT made due to the inability to ski for the following reasons:
– illness or injury received both before and during the program;
– the impossibility of skiing due to fatigue;
– unwillingness or impossibility for the client to ride due to bad weather conditions or severe snow conditions (in the condition that safe skiing is possible on this day).
According to the decision of the guide, the participant can be removed from skiing if the level of his/her technical or physical training does not match the other group members – i.e. the participant significantly “slows down” the group, creates a danger to themselves or other group members. In this case, the organizing company does not make any compensation.