Whistler Heli Ski Terms & Conditions
Cancellation Policy
*Date changes and cancellations after 10 am the morning before your fly day you will be charged a cancellation fee of $200/person plus applicable taxes.
*If you cancel on the morning of your intended fly day, there will be no refunds.
*If you cannot complete all of your runs due to injury, illness, or ability there will be no refund.
*If we do not fly, you will receive a full refund.
*We will do our best to reschedule your ski day based on availability. If we cancel during the ski day, you will be refunded based on our refund policy.
*We recommend guests carry
travel insurance to cover costs in the event of sickness or injury prior to departure.
Deposit Policy
* A valid credit card is required at the time of booking to secure the reservation.
* Full payment is taken at time of booking.
Other Policy
*Clients will be encouraged to present their itinerary at check in. Arrival in Whistler Resort
* Please check-in to the Whistler Heli-Skiing store in the Carlton Lodge a minimum of 24 hours prior to your ski day, preferably as soon as you arrive in Whistler. Late check-ins will be accommodated with notification.
* At that time you will be required to sign a release of liability waiver and provide us with important information so that you are grouped correctly.
* All members of your party who are heli-skiing must be present to sign their waiver.
* Your seat may be forfeited if you have not checked in with us by 4:00 PM on the day prior to your ski day.
* You may also arrange your rental powder skis or snowboard, if required, at this time.
* Our flexible policy allows you to cancel or make date changes up until 10am the day prior to departure and still get your full money back.
*If we cancel our day due to weather considerations, a full refund will be issued.
* If we cancel during the ski day, you will be refunded based on the amount of runs skied. On Day of Heli-Skiing/Meeting times
* 8:15am: Guests requiring AM rentals to check in at the Carleton Store
* 8:30am: Regular check in at the Carleton store.
* If your heli-ski day is cancelled due to weather or snow conditions, you will be telephoned between 7:45 AM and 8:00 AM. If you do not have a phone call by 8:15 AM, please report to the Heli-Ski store at 8:15 or 8:30 AM as required. In British Columbia minors are defined as anyone under the age of 19 years. Whistler Heli-Skiing does allow minors to go heli-skiing providing they are 12 years old or older.
Guidelines for booking a minor are:
•12 year olds are only permitted in our 3 Run Classic Package.
•16 year olds and under are only permitted in our 3 Run Classic or 4 Run Elite Adventure.
•If they are under 16 years old then they must be accompanied by a parent or guardian.
•The person is a good skier or snowboarder. (Most minors that go heli-skiing have been in junior race or free-style programs).
•The person is of mature character and is used to dealing with adults.
•The person has their waiver signed by a parent, or guardian of legal age.
•Whistler Heli-Skiing reserves the right to refuse any minor that we feel will not properly fit into the heli-ski day.
What to Wear:
*Please dress the same way you would for skiing on Whistler Blackcomb.
*Goggles are a must.
*Helmets are strongly recommended, but not required. If not wearing a helmet, please wear a warm hat. Ball caps are not recommended.
*You will be supplied with a special pack that includes a shovel and probe. You may NOT bring your own pack unless it’s an avalanche air bag and only contains a probe & shovel, as there is limited space in the stowage area.
*Nothing may be left in the helicopter.
*Personal music players are NOT permitted throughout the heli trip.
*GOPRO cameras cannot be worn on the chest as it may interfere with the transceiver signal.
*Wear a pair of street shoes and carry your ski/snowboard boots, which you can put on at the rental shop in the morning. After skiing, you will have comfortable shoes for the Après Party.
Equipment:
* We recommend the use of powder skis that are at least 105mm wide under the foot or powder specific snowboards.
* Rentals specific to heli-skiing or heli-snowboarding are available through Whistler Heli-Skiing for $50.00 plus 12% Tax.
* Please complete rentals between 4:00pm and 7:30 pm the evening before you ski at the Whistler Heli-Skiing Powder Hut
