Booking & Cancellation Policy
Deposit
To confirm your reservation a 25% non-refundable deposit is required within 2 weeks of booking. The due date will be shown on your confirmation & payment form.
Payment
For groups, Chatter Creek will accept both one payment (cheque or credit card) for each of the initial and final deposits or multiple cheques and credit card payments for each deposit.
All credit card payments must be include a signed authorization form for both the initial and final deposit with the dates that payments are due. If paying by cheque, please send a post dated cheque to be sure payment is received on time.
Chatter Creek accepts cheques, money orders, Visa and Mastercard.
They are unable to accept Amex.
All rates are invoiced in Canadian dollars and are inclusive of taxes.
Final Payment
The final 75% payment is due as follows:
- December & January trips: September 30th
- Trips starting February 1st to March 13th : October 31st
- Trips starting March 13th to end of season: November 30th
For bookings made after the above deadlines, full payment is due upon reservation.
By booking and paying for your trip you accept our terms and conditions, waiver and cancellation policies on our web-site. Please ensure you have read them in detail before you book.
Cancellation Policy
In the event that you cancel:
If Chatter Creek is asked to find a replacement for the cancelling skier.
Chatter Creek will discuss the price for the seat with you prior to advertising it.
If a seat is filled by Chatter Creek, you will be refunded the amount paid by the guest purchasing the seat, less an administration fee of $250.00.
You may sell your tour to another skier, aged 19 years or older with Chatter Creek's knowledge & consent, but in order for Chatter Creek not to charge you the $250.00 administration fee, you must collect the monies directly from the replacement. CCML will not be involved in the transaction, other than to receive the new name and forms.
Cancellation & Other Insurance
Chatter Creek strongly recommends that you consider purchasing trip insurance which covers you for cancellation, delay or injury. You will not receive a refund from Chatter Creek if you do not take your trip or your trip is curtailed for these reasons.
You should also ensure that you have adequate medical and evacuation insurance to cover you in the event of injury.
If the seat cannot be filled either by Chatter Creek or the cancelling guest, then all payments received by CCML are non refundable.
Chatter Creek strongly recommends that you consider trip cancellation insurance. We have found that approx 10% of guests cancel for various reasons. If you do not have a source for this insurance you can
see options here.
Cancellation by Chatter Creek
CCML reserves the right to cancel any skiing package at any time. Trips cancelled due to weather or snow instability will not be refunded.
Although cancellation for another reason is highly unlikely, if they did cancel they would refund the full package cost. CCML will not be responsible for any other cost incurred by the guest as a result of the cancellation.
Credit Policy
In the event that Chatter Creek issues a credit to a guest, unless stated otherwise, that credit will expire 2 years from the date of issue.
For example, a credit issued on December 15, 2012 will expire on December 15, 2014.
In the above example, this time-line allows the skier to utilize the credit for the remainder of the 2012/13 season, the full 2013/14 season, and the beginning of the 2014/15 season.
Credits are held in the guest’s name, however they can be utilised as follows:
- Put towards the cost of a future trip for the guest;
- Sold to another skier;
- Gifted to a friend or family member;
In order to continue to be valid, the transfer of any credit (either by sale or gift) must be communicated to Chatter Creek by e-mail, or in writing, by the original recipient of the credit.