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DEPOSIT
AND CANCELATIONS
Portillo
requires a deposit of 50% of the total value of your stay when
the reservation is confirmed. The balance should be paid 30 days
before the date of arrival. Reservations that do not fulfill these
requirements could be cancelled.
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All cancellations must be in writing.
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If the reservation is cancelled before 60 days prior to the reserved
date of arrival the deposit will be returned in full less a service
charge equivalent to 10% of the value of the deposit.
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If the reservation is cancelled more than 30 days but less than
60 days before the reserved date of arrival, the deposit will
be returned less 50% of the value of the deposit.
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If the reservation is cancelled or postponed less than 30 days
prior to the reserved date of arrival, the deposit will not be
refunded if the ski area is open.
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Prices in dollars are informative. Bills for consumption at the
hotel are presented in Chilean pesos at the official exchange
rate. Prices may be subject to change. Our rates do not include
the 19% Value Added Tax (known as IVA), however, guests who are
not residents of Chile do not pay IVA if they pay their hotel
account in dollars or with a dollar credit card.
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Room and extra charges are non-refundable once a guest is at Portillo.
ROAD
CLOSED POLICY
The
road to Portillo is also the International Highway that links
Santiago Chile with Mendoza in Argentina (crossing Andes Mountains).
The highway is maintained by the Chilean Ministry of Public Works,
who is responsible for road maintenance and clearing following
snowstorms or other events. Portillo Ski Resort is not responsible
for the condition of the road.
IMPORTANT:
Guests who are unable to reach Portillo while the road is closed
will be responsible for their accommodations and other expenses
in Santiago or elsewhere. The nights that are not used at Portillo
will not be charged and the amount will be credited to their accounts.
Guests may choose to transfer the credit to their extra services
account (ski lessons, bar bills, etc.), use the credit toward
a future reservation or proceed for reimbursement through their
respective agency.
IMPORTANT:
Guests who are unable to leave Portillo because the road is closed
and must spend an additional night in the resort will be charged
the full rate for the first night’s accommodation. If there
should be a second night a 50% discount is applied to the normal
rate.
PORTILLO
OPERATES WITH NATURAL AND MAN-MADE SNOW, WHICH ALLOWS FOR THE
CONSISTENT OPERATION OF THE SKI AREA ONCE IT IS OPEN.
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